Privacy Policy
Privacy Policy
Privacy Policy
Last updated: 21/10/2026
Last updated: 21/10/2026
About this policy
About this policy
About this policy
Maidstone Panelbeaters (“Maidstone”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you use our website or contact us. We handle personal information in line with the Privacy Act 2020.
Maidstone Panelbeaters (“Maidstone”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you use our website or contact us. We handle personal information in line with the Privacy Act 2020.
What we collect
What we collect
What we collect
When you send an enquiry through our website, we collect:
your name, email address and phone number
your vehicle registration
the type of repair or query you have
the best time(s) to call you, if you choose to tell us
any other information you choose to give us
When you book a repair through our website, we also collect:
your insurance company and claim number
your preferred drop-off date and time
We may also collect information when you call, email or visit us, such as details about your vehicle, the damage, and your insurer and claim.
When you visit our website, we may collect basic, non-identifying information such as the pages you visit, your browser type and your general location. This helps us understand how the site is used and improve it.
When you send an enquiry through our website, we collect:
your name, email address and phone number
your vehicle registration
the type of repair or query you have
the best time(s) to call you, if you choose to tell us
any other information you choose to give us
When you book a repair through our website, we also collect:
your insurance company and claim number
your preferred drop-off date and time
We may also collect information when you call, email or visit us, such as details about your vehicle, the damage, and your insurer and claim.
When you visit our website, we may collect basic, non-identifying information such as the pages you visit, your browser type and your general location. This helps us understand how the site is used and improve it.
Why we collect it
Why we collect it
Why we collect it
We use your information to:
respond to your enquiry and contact you at a time that suits you
confirm and manage your repair booking
assess, quote and carry out repairs on your vehicle
work with your insurer on your claim, where relevant
keep you updated during the repair and arrange collection
keep business records and meet our legal obligations
improve our website and services
We won’t use your information for marketing without your consent.
We use your information to:
respond to your enquiry and contact you at a time that suits you
confirm and manage your repair booking
assess, quote and carry out repairs on your vehicle
work with your insurer on your claim, where relevant
keep you updated during the repair and arrange collection
keep business records and meet our legal obligations
improve our website and services
We won’t use your information for marketing without your consent.
Who we share it with
Who we share it with
Who we share it with
We only share your information where it’s needed for the purposes above, for example with:
your insurer or their assessor, for an insurance repair
parts suppliers, sublet repairers or towing providers involved in your repair
our website, online form, IT and email service providers
anyone we’re required to share it with by law
We don’t sell your personal information.
We only share your information where it’s needed for the purposes above, for example with:
your insurer or their assessor, for an insurance repair
parts suppliers, sublet repairers or towing providers involved in your repair
our website, online form, IT and email service providers
anyone we’re required to share it with by law
We don’t sell your personal information.
Online forms
Online forms
Online forms
Our enquiry and booking forms are provided by Jotform, a third-party online form service. When you submit a form, your details are collected and stored by Jotform on our behalf and sent to our office by email. If you make a booking, Jotform also sends you an email confirming your booking request. Jotform may store this information on servers outside New Zealand.
Our enquiry and booking forms are provided by Jotform, a third-party online form service. When you submit a form, your details are collected and stored by Jotform on our behalf and sent to our office by email. If you make a booking, Jotform also sends you an email confirming your booking request. Jotform may store this information on servers outside New Zealand.
Storage and security
Storage and security
Storage and security
We take reasonable steps to protect your information from loss, misuse and unauthorised access.
Our website is hosted by Framer, and our online forms are provided by Jotform. Both may store data on servers outside New Zealand. When information is stored or processed overseas, we take reasonable steps to make sure it’s protected in a way that’s comparable to New Zealand privacy law.
We keep personal information only for as long as we need it for the purposes above, or as required by law.
We take reasonable steps to protect your information from loss, misuse and unauthorised access.
Our website is hosted by Framer, and our online forms are provided by Jotform. Both may store data on servers outside New Zealand. When information is stored or processed overseas, we take reasonable steps to make sure it’s protected in a way that’s comparable to New Zealand privacy law.
We keep personal information only for as long as we need it for the purposes above, or as required by law.
Accessing and correcting your information
Accessing and correcting your information
Accessing and correcting your information
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it’s wrong. To make a request, contact us using the details below. We’ll respond as soon as we reasonably can, and within 20 working days.
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it’s wrong. To make a request, contact us using the details below. We’ll respond as soon as we reasonably can, and within 20 working days.
Contact us
Contact us
Contact us
If you have a question or concern about privacy, contact our office:
Email: office@maidstonepanel.co.nz
Phone: 04 939 6145
Address: 36–40 Park Street, Kingsley Heights, Upper Hutt 5018
If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
If you have a question or concern about privacy, contact our office:
Email: office@maidstonepanel.co.nz
Phone: 04 939 6145
Address: 36–40 Park Street, Kingsley Heights, Upper Hutt 5018
If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
Changes to this policy
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
We may update this policy from time to time. The latest version will always be on this page.
Collision Repair in Upper Hutt since 1986.
Terms of trade
Collision Repair in Upper Hutt since 1986.
Terms of trade
Collision Repair in Upper Hutt since 1986.
© 2026 Maidstone Panelbeaters
Terms of trade