A straightforward process from start to finish
Get in touch with the office. We’ll talk through what has happened, explain the next step and guide you through the repair and approval process from there.
A straightforward process from start to finish
A straightforward process from start to finish
A straightforward process from start to finish
Get in touch with the office. We’ll talk through what has happened, explain the next step and guide you through the repair and approval process from there.
Get in touch with the office. We’ll talk through what has happened, explain the next step and guide you through the repair and approval process from there.
Working with all insurers
Working with all insurers
Working with all insurers
How our repair process works
How our repair process works
How our repair process works
Every repair is different, but the overall process is simple. We’ll explain what happens next, keep you informed as the repair progresses and help make the insurance and approval process easier to navigate where required.
Every repair is different, but the overall process is simple. We’ll explain what happens next, keep you informed as the repair progresses and help make the insurance and approval process easier to navigate where required.
01
01
01
Get in touch
Get in touch
Get in touch
Start by calling the office or sending us a few details about your vehicle and the damage. We’ll talk through what has happened, let you know what information we need and arrange an assessment where required. If you already have an insurance claim number, you can book your assessment online.
Start by calling the office or sending us a few details about your vehicle and the damage. We’ll talk through what has happened, let you know what information we need and arrange an assessment where required. If you already have an insurance claim number, you can book your assessment online.
02
02
02
Assessment & approval
Assessment & approval
Assessment & approval
We assess the damage, establish what needs to be repaired and prepare the information needed to move the job forward. If insurance is involved, we can help explain what is required and work through the repair approval and booking process with you.
We assess the damage, establish what needs to be repaired and prepare the information needed to move the job forward. If insurance is involved, we can help explain what is required and work through the repair approval and booking process with you.
03
03
03
Repair
Repair
Repair
Once approved, our team carries out the required repair work using the appropriate OEM procedures and equipment for your vehicle. We’ll keep you informed as the repair progresses and carry out quality checks throughout the job.
Once approved, our team carries out the required repair work using the appropriate OEM procedures and equipment for your vehicle. We’ll keep you informed as the repair progresses and carry out quality checks throughout the job.
04
04
04
Collection
Collection
Collection
When your vehicle is ready for collection, our friendly office staff will contact you to arrange collection. We’ll walk you through the completed work, answer any questions and make sure you are comfortable before you are back on the road.
When your vehicle is ready for collection, our friendly office staff will contact you to arrange collection. We’ll walk you through the completed work, answer any questions and make sure you are comfortable before you are back on the road.
What our customers say
4.9 out of 5 from 200+ Google reviews
Superb service for my dented Tesla. The team were efficient and professional from my initial inquiry right up until the day I picked my car up. Loved the bonus clean!
Pania Gray · Google review
Friendly and excellent communication at each step, from assessment to booking in, and they finished a day before the estimated pick-up time. Flawless repair - the car looks brand new.
Gareth Maddern · Google review
Ute repairs needed, insurance covered. Very approachable, quick assessment, quick repairs. Even used their loan car at a very reasonable daily rate.
Paul Le Sueur · Google review
What our customers say
4.9 out of 5 from 200+ Google reviews
Superb service for my dented Tesla. The team were efficient and professional from my initial inquiry right up until the day I picked my car up. Loved the bonus clean!
Pania Gray · Google review
Friendly and excellent communication at each step, from assessment to booking in, and they finished a day before the estimated pick-up time. Flawless repair - the car looks brand new.
Gareth Maddern · Google review
What our customers say
4.9 out of 5 from 200+ Google reviews
Superb service for my dented Tesla. The team were efficient and professional from my initial inquiry right up until the day I picked my car up. Loved the bonus clean!
Pania Gray · Google review
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Frequently asked questions
Frequently asked questions
Frequently asked questions
If there’s something we haven’t covered, call the office on 04 939 6145 and we’ll talk it through.
If there’s something we haven’t covered, call the office on 04 939 6145 and we’ll talk it through.
Had an accident? Get in touch.
Had an accident? Get in touch.
Had an accident? Get in touch.
Send us your details and we’ll help you work out what needs to happen next.
Send us your details and we’ll help you work out what needs to happen next.
Send us your details and we’ll help you work out what needs to happen next.
Already have an insurance claim number?
Pick a time that suits and book your assessment online.
Book an Assessment
Or call the office
Mon–Thu 7.30am–5pm
Fri 7.30am–4.30pm
36–40 Park Street, Kingsley Heights, Upper Hutt 5018
Already have an insurance claim number?
Already have an insurance claim number?
Pick a time that suits and book your assessment online.
Pick a time that suits and book your assessment online.
Book an Assessment
Book an Assessment
Mon–Thu 7.30am–5pm
Fri 7.30am–4.30pm
36–40 Park Street, Kingsley Heights, Upper Hutt 5018
Mon–Thu 7.30am–5pm
Fri 7.30am–4.30pm
36–40 Park Street, Kingsley Heights, Upper Hutt 5018
From the Knowledge Centre
From the Knowledge Centre
From the Knowledge Centre
Practical guides on insurance, repairs and what to expect.
Practical guides on insurance, repairs and what to expect.
Insurance
What to do after a car accident in New Zealand
The first few steps matter. What to do at the scene, what details to record, when to contact your insurer and when to get the vehicle assessed.
6 min read · Sep 2026
Insurance
Can I choose my own panelbeater after an accident?
Your insurer may have a preferred repair network, but the exact rules depend on your policy. Here is what to ask before deciding where your vehicle is repaired.
4 min read · Sep 2026
Repairs
How does a Collision Repair assessment work?
An assessment is about understanding the full extent of the damage, not just what is visible. Here is what happens and what you can expect afterwards.
5 min read · Sep 2026
Insurance
What to do after a car accident in New Zealand
What to do after a car accident in New Zealand
The first few steps matter. What to do at the scene, what details to record, when to contact your insurer and when to get the vehicle assessed.
The first few steps matter. What to do at the scene, what details to record, when to contact your insurer and when to get the vehicle assessed.
6 min read · Sep 2026
Insurance
Can I choose my own panelbeater after an accident?
Can I choose my own panelbeater after an accident?
Your insurer may have a preferred repair network, but the exact rules depend on your policy. Here is what to ask before deciding where your vehicle is repaired.
Your insurer may have a preferred repair network, but the exact rules depend on your policy. Here is what to ask before deciding where your vehicle is repaired.
4 min read · Sep 2026
Repairs
How does a Collision Repair assessment work?
How does a Collision Repair assessment work?
An assessment is about understanding the full extent of the damage, not just what is visible. Here is what happens and what you can expect afterwards.
An assessment is about understanding the full extent of the damage, not just what is visible. Here is what happens and what you can expect afterwards.
5 min read · Sep 2026
Aftercare
Looking after your car after a panel or paint repair
Looking after your car after a panel or paint repair
A few sensible aftercare habits can help protect a freshly repaired finish. Here is what to do, what to avoid and when to contact the repairer.
A few sensible aftercare habits can help protect a freshly repaired finish. Here is what to do, what to avoid and when to contact the repairer.
3 min read · Sep 2026
Insurance
Can I choose my own panelbeater after an accident?
Your insurer may have a preferred repair network, but the exact rules depend on your policy. Here is what to ask before deciding where your vehicle is repaired.
4 min read · Sep 2026
Repairs
How does a Collision Repair assessment work?
An assessment is about understanding the full extent of the damage, not just what is visible. Here is what happens and what you can expect afterwards.
5 min read · Sep 2026
Aftercare
Looking after your car after a panel or paint repair
A few sensible aftercare habits can help protect a freshly repaired finish. Here is what to do, what to avoid and when to contact the repairer.
3 min read · Sep 2026
Collision Repair in Upper Hutt since 1986.
Terms of trade
Collision Repair in Upper Hutt since 1986.
Terms of trade
Collision Repair in Upper Hutt since 1986.
© 2026 Maidstone Panelbeaters
Terms of trade